Their service department is second to none! I am extremely satisfied with my experience, especially with Johnny, he is very courteous and knowledgeable. He is truly one of the best. I would not hesitate to recommend Nissan vehicles and their service department to anyone. Thank you, Nissan, for the excellent service!

I've had a phenomenal experience at the dealership. Jhena is friendly, accommodating, and she her sense of humor makes things a lot less intimidating. Highly recommend her and the Nissan Dealership for first time buyers. The process was smooth despite a few kinks on my end and they made everything easy to understand. I left knowing exactly what I was getting into and I would definitely go back for my next vehicle. Thank you all.

Excellent customer service provided by Jennlyn Gault! She was very professional, courteous, friendly, and attentive to my needs. Her positive attitude and willingness to assist made my experience truly pleasant and satisfying. Thank you, Jennlyn, for your outstanding service and dedication to customer satisfaction. Keep up the excellent work! Highly appreciated and recommended!

Delivers great customer service -- supportive and friendly staff (shout-out to Stanley Hallers & his manager)! Nissan Guam can make a same-day car purchase happen, even for a 1st-time buyer!!!

Not worth it my wife gotten a brand new 2024 nissan pathfinder and come to find out theres a defect of the car. Everytime the vehicle is parked or stops at a red light it dies out and always has to be jumpstarted to start. When asking nissan they troublescan the car and cant find the issue in their end they wont even fix or trade it to another car. But weve told them multiple times that once the vehicle starts and parks, it cant be turned on again and they wont do nothing bout it, not even theyre mechanics can ... Read More

Full review text opened.

Google - Aug 28, 2026

Not worth it my wife gotten a brand new 2024 nissan pathfinder and come to find out theres a defect of the car. Everytime the vehicle is parked or stops at a red light it dies out and always has to be jumpstarted to start. When asking nissan they troublescan the car and cant find the issue in their end they wont even fix or trade it to another car. But weve told them multiple times that once the vehicle starts and parks, it cant be turned on again and they wont do nothing bout it, not even theyre mechanics can find the issue and yet they still want us to drive it which males no sense? Becareful with nissan theyre selling defected cars so get a vehicle somewhere besides here, warning to locals on guam. Also when my wife was there to report the problem there was a situation with another customer that gotten a new white rockcreek pathfinder and came back with a towtruck, the customer came back yelling that the new car motor blew and yelled for her money back. Selling defects to get theyre pockets full.

I came in for a simple oil change, and was recommended multiple additional services, which brought my total to around $700. The service advisor mentioned there would be a discount, so I asked about it at checkout. The cashier asked me to wait about 25 minutes, and when I finally got the bill, the “discount” was only $0.40. Naturally, I asked how this number was calculated and why the discount was so minimal. I was then asked to wait again for another 15–20 minutes, only to be told that there was no mistake. So in total, I waited around 40 minutes… for a $0.40 discount. This ... Read More

Full review text opened.

Google - Apr 28, 2026

I came in for a simple oil change, and was recommended multiple additional services, which brought my total to around $700. The service advisor mentioned there would be a discount, so I asked about it at checkout. The cashier asked me to wait about 25 minutes, and when I finally got the bill, the “discount” was only $0.40. Naturally, I asked how this number was calculated and why the discount was so minimal. I was then asked to wait again for another 15–20 minutes, only to be told that there was no mistake. So in total, I waited around 40 minutes… for a $0.40 discount. This is honestly unreasonable. If the discount is that insignificant, why make customers wait that long? It feels like a complete waste of time and very poor customer experience.

Had an appointment at 1030 said it’ll take 2 hours for an oil change. Checked in two hours later and said the car was next but they were going to lunch. Came back around 2 and still wasn’t done. Was told they service cars on order they arrive. If I show up before an appointment and turn my car in and they don’t look at it then what’s the point of an appointment. Messed up everything I had planned for that day.