Customer Testimonials
My first time purchasing a Nissan, and the experience from start to finish was AMAZING! Stan Hallers was great to work with, he was sending us messages on updates non stop. Purchasing a car with Nissan took only 2 days, others on island take almost a week and add on unnecessary things to an already big cost. They took our budget seriously and worked with us to make it happen.
When we went out to drive off with our new vehicle, they had people come out to congratulate us on our new purchase and to thank us for choosing Nissan.
5 star ... Read More Google - Nov 14, 2026
I am beyond happy to have chosen Nissan for my next vehicle, A huge shout out to John Frias for making it happen. Thank you again for the fast and smooth transaction, you are really appreciated 👏
Very Good experience and smooth transaction to Jeff Valencia 🙏🏼
I would Homely thank you and your team in this new journey I’m experienced in life with me and my kids in purchasing a new vehicle on my own first time and I thank you and the Lord in this experience and it’s a new and first time so I deeply sincerely thank you for this new journey. God bless us all amen.
Serviced my car here and (as usual) received exceptional and accommodating service from Nate Canete as well as the tech/service crew and shuttle drivers. Very thorough work on oil change, alignment, and OEM parts install. They even cleaned the interior glass and shined up my tires! Always a friendly and good-value experience here. Thanks Nissan Guam!
Very thankful for all the help I received from my car salesman, Jeff, and my service advisor, Nate! Check them out for all your vehicle needs!
All of my vehicles have been purchased from Nissan Guam, and there is a reason I keep coming back. From the employees on the front lines to upper management, the entire Nissan Guam team has consistently made me feel valued, respected, and appreciated as a customer. Thank you Journey, Tom, Rose, Marlon, Anne, Jhena, Nathaniel, and the entire Nissan Guam family. Your efforts have not gone unnoticed, and I am truly grateful for the positive experiences you have given me for over 2 1/2 decades.
Their service department is second to none! I am extremely satisfied with my experience, especially with Johnny, he is very courteous and knowledgeable. He is truly one of the best. I would not hesitate to recommend Nissan vehicles and their service department to anyone. Thank you, Nissan, for the excellent service!
I've had a phenomenal experience at the dealership. Jhena is friendly, accommodating, and she her sense of humor makes things a lot less intimidating. Highly recommend her and the Nissan Dealership for first time buyers. The process was smooth despite a few kinks on my end and they made everything easy to understand. I left knowing exactly what I was getting into and I would definitely go back for my next vehicle. Thank you all.
Excellent customer service provided by Jennlyn Gault! She was very professional, courteous, friendly, and attentive to my needs. Her positive attitude and willingness to assist made my experience truly pleasant and satisfying. Thank you, Jennlyn, for your outstanding service and dedication to customer satisfaction. Keep up the excellent work! Highly appreciated and recommended!
Delivers great customer service -- supportive and friendly staff (shout-out to Stanley Hallers & his manager)! Nissan Guam can make a same-day car purchase happen, even for a 1st-time buyer!!!
Great experience, good customer service highly recommended 🙌🏼💯 big shout out to John Frias & the Nissan fam for a great and amazing welcoming 💯🤙🏼
The customer service is amazing! Politeness all around. Not just the outer team, but also the team behind the scenes, the service tech(s) that worked on my vehicle. Great Job All!
They had the 3 trucks I needed and got me quotes quickly. Staff was very helpful and made the buying process simple.
Stuff was really friendly and helpful. At the end we didnt get our car repaired here because the price was to high (considering that our car is quite old) but still the inspection price was fair and stuff was understanding, respectful and supportive.
My son just purchased a 2026 Nissan Sentra.. We had an amazing experience working with Jennelyn Gault. She has made this entire process fast and smooth.. “If you want an stress-free car buying experience with no hassle, go see Jennelyn!"..
Not worth it my wife gotten a brand new 2024 nissan pathfinder and come to find out theres a defect of the car. Everytime the vehicle is parked or stops at a red light it dies out and always has to be jumpstarted to start. When asking nissan they troublescan the car and cant find the issue in their end they wont even fix or trade it to another car. But weve told them multiple times that once the vehicle starts and parks, it cant be turned on again and they wont do nothing bout it, not even theyre mechanics can ... Read More Google - Aug 28, 2026
Its awesome
Friendly Customer Service and my sales rep, Jan Pamintuan was helpful and friendly
I had an excellent experience with Nate during my car service maintenance. From the moment I arrived, he was warm, polite, and genuinely supportive. He took the time to listen carefully to my requests and made sure all my concerns were addressed. Nate's professionalism and customer-first attitude made the entire process smooth and stress-free. He went above and beyond to provide outstanding service, and I truly appreciate the care and attention he showed. Thank you, Nate, for doing such an excellent job!
My son in law had just bought his Sentra with the wonderful assistance of Ms. Nene at Nissan Guam 2 weeks prior. My husband and I decided to see if we could get approved for a Frontier. So we visited the showroom and met with Ms. Nene and she answered all our questions and concerns with purchasing a new vehicle. We even got to test drive a Frontier as well. It was PERFECT! We were pre-approved in minutes. Ours is a 4x2, which great for when it floods down south. We love our new truck! We would like to thank everyone ... Read More Google - Aug 21, 2026
JENNILYN IS MY SALES LADY AND SHE AND MANAGER PATRICK ARE OWSEME TEAM IN HELPING INTO MY NEW NISSAN FRONTIER 2027.. I HIGHLY RECOMMEND MS. JENNILYN TO ALL MY FAMILY AND FRIENDS. 🧡
We walked in without an appointment and the reception staff and Patrick made us feel like home. We were there for a vehicle that they has posted online, and in less than 15 minutes, Patrick had introduced us to Jan P. (what a superstar) and sent us on a test drive. Jan, after finding out we were new to Guam, turned the test drive into a a quick island tour to one of the most iconic spots that happens to be near the dealership, Two Lovers Point. Wow, Jan really made us feel welcomed and the way he treated us was ... Read More Google - Aug 13, 2026
I had an excellent experience purchasing my new vehicle from Nissan Guam. From beginning to end, the entire staff made the buying process easy, comfortable, and enjoyable.
Everyone I worked with which includes Dayne Pasqual, Patrick Ogo, RJ were professional, friendly, knowledgeable, and genuinely helpful. I never felt pressured or rushed into making a decision. Instead, the team took the time to answer my questions, explain everything clearly, and make sure I was completely comfortable with my purchase.
What stood out most to me was the level of customer service. The Nissan Guam staff made me feel like a valued ... Read More Google - Aug 13, 2026
S/O to our sales consultant JENNELYN GAULT (GHENA) she was friendly and an amazing soul. We loved her service! Made sure we loved our new vehicle! I would recommend her! And also RICHARD OGO, made sure we were okay. Our first vehicle and they made it happen within a couple of days. Thank you ghena & Richard you guys are amazing!
I had an amazing experience working with Jhena! From the moment I walked in, she was genuine, kind, and never once made me feel pressured. She was friendly, knowledgeable, and took the time to explain everything clearly.
What impressed me the most was how quickly she got me approved—I drove away the very same day! She made the entire process smooth and stress-free.
Thank you so much, Jhena, for your outstanding service and for truly caring about your customers. May God continue to bless you abundantly and guide you in all that you do. 🙏❤️ I highly recommend asking for ... Read More Google - Aug 7, 2026
Hi Riz and the Nissan Team,
I am so glad that God led me to you and your team to help my family and me purchase our new Nissan Kicks. It truly came at the right time, and I believe everything happened according to God's plan.
We had been wanting and waiting for this opportunity, and you made it a reality for our family. We absolutely love our new car!
One thing I appreciate the most is how easy and convenient you made the entire process. I didn't have to come in for all the paperwork ahead of ... Read More Google - Aug 7, 2026
Nissan Guam service was outstanding! Kudos to Joven, Patrick, and the rest of the team. 🙂
With his Professionalism and Sharp attitude I will continue to bring my vehicles to Nissan, HIS NAME IS "Nate Canete". I will also contact Mr. Van Shelly to enlighten him of such an important memeber of Nissan. Thank you in advance. V/r, Joe Tenorio
Thank you to Mr. Stan on your outstanding service while we were there & guiding us through every step for being first time buyers. We would recommend Nissan if you are looking for your first time purchasing a vehicle.
Just purchased my first brand-new 2026 Nissan Sentra, and I couldn't be happier with the experience! A huge thank you to my favorite sales consultant, Jennelyn Gault, for making the entire process smooth, stress-free, and enjoyable from start to finish.
If you're in the market for a vehicle—whether it's brand new or pre-owned—I highly recommend stopping by and asking for Jennelyn. She truly goes above and beyond to make sure you find the right car for your needs. The entire Nissan team was welcoming, professional, and a pleasure to work with.
Thank you for making my ... Read More Google - Aug 5, 2026
We've recently purchased a 2026 Nissan Sentra SR with the premium package and I love it so much! I would like to thank Kuya Rizal and Kuya Marlon for really listening to our wants and helping us find the perfect car. They made the car-buying process as quick and smooth as possible. Our agent, Rizal, was the sweetest and I am super grateful to him and the entire Nissan Guam staff! I truly appreciate you all!
To our kuya Joven Tanael,
Many thanks and prayers to him for assisting my other half, Clayton and I with our purchase. It was overall a smooth process going over everything with him. He made everything understandable and his time management is very efficient and remarkable from the moment we first inquired with him via WhatsApp to when we finally got our car and drove it off the lot. His communication skills are also top tier as he guided us through every step. We appreciate him so much and recommend him to everyone! You won’t regret teaming up with ... Read More Google - Aug 3, 2026
I’ve only had my 2026 Nissan Kick for a short time, but my first impression has been very positive. The ride is smooth and comfortable, it’s easy to drive, and the interior feels modern and well-designed. I also like how fuel-efficient it is, making it a great option for everyday driving. So far, I’m happy with my purchase and would definitely recommend it to anyone looking for a reliable, stylish, and practical SUV.
I also want to give a huge thank you to my sales representative RIZAL DAVID for making the entire process so easy and stress-free. For ... Read More Google - Aug 3, 2026
Thank u Jenna 4 making it happen. I'm happy with my new vehicle. Thank u to all the courteous staffs from the moment I stepped into your showroom. Great Customer Service overall. Keep up the good work. To Mr. Gogue, RJ and everybody that made this possible 4 me. Your kind services are greatly appreciated.
Nissan Guam did a great job! They listened to my feedback after my first visit, were very accommodating and changed my appointment when unforeseen circumstances made me miss it, and fixed the extra little things like my loose air vents! Very thankful for the whole team.
Jhenna helped make what can sometimes be a complicated process feel simple and straightforward. We appreciated her honesty, patience, and excellent customer service. If you're looking for a vehicle and want someone who genuinely cares about helping you find the right fit, we highly recommend asking for Jhenna Gault. Thank you,Jhenna, for making Haley’s car-buying experience such a positive one!
We just purchased our 2026 Nissan Rogue and we couldn’t be happier!! A big shout out and thank you to Ms.Jhena Gault for the care, guidance and most importantly making this whole process as smooth and fast as possible. We are first time buyers and because of the wonderful staff at Nissan Guam we most definitely will be back!! Biba Ms.Jhena and Biba Nissan Guam!!!
Jhena made us feel genuinely welcome and at ease. Her kindness, professionalism, and warm personality turned the car-buying process into a truly pleasant experience. She took the time to connect with us, making us laugh and feel comfortable throughout. It was clear that she genuinely cared, and that made all the difference. We are truly grateful for her outstanding service and will always remember this experience.
I had a very good experience. Jhena assisted me with my car and provided excellent and professional service. She was friendly, helpful, and made the whole process easy and stress free. I truly appreciate her support and would definitely recommend her to others
⭐⭐⭐⭐⭐ I had such a wonderful experience with Nissan Guam, especially working with Jeff. Moving to Guam as an expat can feel overwhelming, but Jeff and the team went above and beyond to make the process easy and welcoming. They offered fair, honest pricing, answered all my questions, and truly cared about helping me find the right vehicle. Their kindness, professionalism, and exceptional customer service made all the difference during this transition from the states! Thank you Jeff and Nissan Guam for making me feel taken care of — I highly recommend this amazing team!
Knowledgeable Professional and Courteous employees
(Translated by Google) I rented a car from the Guam Plaza Resort branch.
I communicated in English, so I'm not sure if the staff member spoke Japanese, but they provided me with explanatory materials written in Japanese and provided very polite service, which put me at ease.
When renting the car, they took a video beforehand to check the entire car for any scratches or damage, which made me trust them.
The car was in very good condition.
I returned the car at Guam International Airport, and as soon as I parked it, a staff member came over, and ... Read More Google - Jun 8, 2026
Jeff at Nissan Guam gave us the best car-buying experience we’ve ever had. He was extremely attentive without being pushy or hassling us like other dealerships. From the moment we arrived, he made us feel comfortable by always offering coffee, water, and even treats for our daughter.
The entire process was incredibly fast and easy. Jeff handled almost everything directly from our phones, and we were qualified in about 5 minutes. As someone who frequently buys cars, I really appreciated not having to sit in a finance office for hours.
We are active duty military, and Jeff and the team ... Read More Google - May 22, 2026
I came in for a simple oil change, and was recommended multiple additional services, which brought my total to around $700.
The service advisor mentioned there would be a discount, so I asked about it at checkout. The cashier asked me to wait about 25 minutes, and when I finally got the bill, the “discount” was only $0.40.
Naturally, I asked how this number was calculated and why the discount was so minimal. I was then asked to wait again for another 15–20 minutes, only to be told that there was no mistake.
So in total, I waited around 40 minutes… for a $0.40 discount.
This ... Read More Google - Apr 28, 2026
Had an appointment at 1030 said it’ll take 2 hours for an oil change. Checked in two hours later and said the car was next but they were going to lunch. Came back around 2 and still wasn’t done. Was told they service cars on order they arrive. If I show up before an appointment and turn my car in and they don’t look at it then what’s the point of an appointment. Messed up everything I had planned for that day.
I was a loyal Nissan/INFINITI customer since 2001. I won't be buying another vehicle from them because their service department has gone downhill. Brought in two low profile tires to replace two tires (one flat) while maintaining tread wear on both sides. Told them to give me the still good tire back. They returned the flat and disposed of the good one (or maybe someone took it, because who disposes a low profile tire that still has significant tread left on it?). They said they'd have their service manager call me to discuss, but I never got a ... Read More Google - Sep 7, 2024
I would not recommend this dealership to anyone on island after my experience. I am military and have family that works in dealership I know how they should be run. First problem I was told by the service department that they would no honor my warenty because I didn't by the car from them. Even though I bought it from a state side nissan dealership. Then second they tried to get me to trade my car in with them. And in doing so went way!! Under fair market value. Toyota who couldn't sell the car for as much ... Read More Google - Feb 23, 2024
I understand trying to upsale but the sales lady talked to me very condescending. I'm not an idiot. I understand what trade in means. so many times I told her thats not what I came here for. I want to sell my car. was very interested in the Armada but her attitude and tone really set me off.
It took me 4.5 hrs just for oil change, after 4.5 hrs I asked them if it’s done they keep on saying its almost done. Never again
On Wed 17 Nov I rented a Nissan Sentra through my insurance agency because my wife’s car was totaled in an auto accident. On Friday, while driving to locate a vehicle to purchase, my rental cars air conditioning failed. We decided to stop by the Nissan dealer to inform them of the issue. We waited while the dealer looked at the rental to confirm and my wife had taken interest in a beautiful white Infinity QX50 that retailed for approx $63K that was in the showroom. The dealer confirmed the Air conditioner failure and offered a replacement vehicle. Before we ... Read More Google - Nov 24, 2021
Do not recommend this place. Disappointed to say the least.
Went in for a engine check light and possibly some new tires if the price was decent. I dropped my truck off at 730am. My maintenance consultant Mark called me at 9am with tire quotes and said the check engine light was an easy fix. He quoted 4 different tires price ranging from $768 - 896 for 4 tires. I told him that was too much and then he said "you are military so we give 10% off the price" so I did the math and it evened out to if I shipped tires here myself with the 10%. So I got the expensive ... Read More Google - Apr 3, 2020
I went in for an oil change and tire rotation and was quoted $100. While I was waiting, my service consultant, Mark, called and said my battery health was low and recommended a new one, which would be $59. I said that was ok. When I went to the cashier, the battery charge was actually approximately $130. I would reconsider getting your vehicle maintained here, due to their misleading approach to customer service.
Spent over $9,000 on a pre owned 2012 nissan sentra with 50,000 miles on it. I’ve had nothing but issues with it. A month later the A/C goes out take it back to Nissan they tried to charge me $500 to fix it! Also I’ve had issues with shifting the car out of park. Furthermore the engine light came on I took it in to get looked at and once again they tried to over charge me at a steep price of $1000 just to clean it and replace a few cheap parts. SCAMMERS! I talked directly to the manager he spoke ... Read More Google - Feb 13, 2019
1/5